Volt Workforce Solutions Call Center Customer Service Representative in Norcross, Georgia

Call Center Customer Service Representative in Norcross, GA at Volt

Date Posted: 5/17/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Norcross, GA

  • Job Type: Call Centers

  • Duration: 24 weeks

  • Date Posted: 5/17/2018

  • Job ID: 115235

  • Pay Rate $0.0 - $13.89/Hour

  • Contact Name Volt Branch

  • Phone 919-782-7440

Job Description

Volt Workforce Solutions is looking for a Call Center Customer Service Representative for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Call Center Customer Service Representative

Location: Norcross, GA

Position Summary

  • Provide customer service and solutions that will help patients resolve their outstanding account balances. This requires representatives with the ability to answer patient questions regarding balances due from the patient and a previous knowledge of and understanding of general healthcare benefits, including deductible, copayments, coinsurance and non-covered services.

  • Provide effective and timely resolution to patient inquiries and utilize all resources and tools to troubleshoot and diagnose patient balance issues.

  • Able to multitask, type notes in the system as the call is occurring, and be detail-oriented to ensure errors do not occur when taking payments or making notes in a patient account.

  • Meet call center metrics and adhering to the outlined QA standards.


  • Prior experience working in a healthcare in a call center, performing A/R follow-up, billing or other claim/insurance reimbursement related function.

  • Able to articulate and identify errors in a patient balance due to incorrect contractual adjustments, unpaid items, incorrect insurance filing, etc. preferred.

  • Ideal candidate will have experience handling a high volume of inbound/outbound calls.

  • Bilingual fluency (English/Spanish) is preferred but not required.

Work Schedule

Availability required from 8:00am 9:00pm, M-F

As a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.