Northside Hospital Manager Call Center Operations in Georgia

Manager Call Center Operations

  • Facility:Laureate Medical Group Shared Services

  • Job ID:83617

  • Job Category:Management/Professional

  • Employment Type:Full - Time

  • Shift:

  • Department:882L LMG CENTRALIZED SVCS

  • Location:Atlanta, GA

  • Education Required:Not Indicated

  • Experience Required:Not Indicated

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Since 1962, Laureate Medical Group has built a reputation based on providing excellent medical care, combined with sincere compassion for patients. This longstanding tradition serves as the basis for the operation of each office and is the foundation of the practice’s mission. We are seeking compassionate individuals to join our team of talented staff. If you are a skilled professional who is ready to work in an innovative team environment please contact us.

Facility Overview:

Northside Hospital's Physician Office practices are dedicated to providing high-quality, compassionate healthcare. For the convenience of our communities, we offer an extensive network of Physician Office practices and locations throughout the state of Georgia. We handle a wide variety of health concerns, ranging from primary to specialty care.

Service Area Overview:

Northside Hospital is one of the largest and most respected providers of comprehensive cancer services in the Southeast, combining the latest in technology and research with compassionate patient-centered care. The Northside Hospital Cancer Institute offers the best of both worlds: clinical excellence on par with academic-based programs, along with the personalized and attentive care typically associated with a community hospital. Our Program has received an Outstanding Achievement Award as a fully accredited Comprehensive Community Hospital Cancer Program by the American College of Surgeon’s Commission on Cancer. Specialty areas include BMT, Women's, Prostate, and Research.

Position Description:

The Call Center Operations Manager is responsible for the daily running and management of the center through the effective use of resources. Responsible for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. The Call Center Operations Manager ensures that calls are answered by staff within agreed time scales and in an appropriate manner.

Position Requirements:

Required: 3-5 years of management and supervisory experience required. 1-2 years of experience in a call center required. Demonstrated skills in the operation of personal computers and the use of database and word-processing programs. Demonstrated oral and written communication skills. Ability to coordinate multiple projects and priorities simultaneouslyPreferred: BA/BS level degree preferred. 3-5 years’ experience in a call center as well as in healthcare management preferred. Familiarity with process improvement theories, concepts, and methodology (e.g. Lean, etc.). Formal program and/or project management skills. Experience with applicable shared services technologies: self-service, case management, request ticket system, etc. Ability to work effectively on PC platforms. Preferred experience and knowledge of applicable voice systems/call center software.

Licensure/Certification Requirements:

No

Work Hours:

8a-4:30p

Weekend Requirements:

No

On-Call Requirements:

No

Why choose Laureate Medical Group at Northside Hospital? As part of the Laureate Medical Group, we support our employees’ professional and personal growth. We foster an environment that promotes work/life balance. We embrace diversity. We care about you. If you are ready to advance your career, apply online today to join Laureate Medical Group's team!

RP Code:190

Northside Hospital is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status or military service, or any other characteristic protected by federal law or Georgia law..