Shaw Industries Inc Claims Manager Trainee in Dalton, Georgia

Job Title

Claims Manager Trainee

Position Overview


The Claims Manager Trainee will be responsible for completing the training and development necessary to manage and conduct the investigation, research, negotiation, communication, and business decision to resolve claims within assigned authority level. On-the-job training requiring continuous discretionary judgment and decision making has company profit/loss impact. Develop and maintain a high level of professional and customer centric business communication (both verbal and written) to internal Shaw customers/departments and customers (both dealer and end user) during the investigation and decision process. The trainee will be required to communicate information to internal and external customers that may be viewed as unfavorable, thus the information should be delivered with professional tact and empathy. The goal is to maintain our customer’s loyalty in our products and services. Develop the ability to assess each claim individually, with consideration of the dealer/end user’s concern, warranty coverage and all other pertinent business factors that are at stake. Develop and maintain in-depth knowledge of claims experience for dealers within assigned jurisdiction. Develop and maintain knowledge of claims policies and procedures with expertise in product specification and construction, warranty information, manufacturing processes, installation techniques/requirements, maintenance, and repair.

Required Competencies:

Manage Work

Solve Problems

Build Customer Satisfaction


Position Requirements:

  • Bachelor Degree or two years industry related experience.

  • Must be able to effectively analyze job-related information.

  • Must effectively demonstrate problem solving, negotiation, organization and customer relationship skills.

  • Must be self-motivated and detail oriented. Must be able to manage multiple tasks simultaneously (work queues, etc.) within compressed timeframes.

  • Be willing to travel for claims assessment, training, and to testify if deposed in reference to a claim.

  • Must be able to life up to 50 lbs

Work Shift

Our Nation’s veterans bring an extraordinary array of skills and training to any position. Shaw actively works to understand how these skills can translate to our job categories.Shaw will consider an applicant’s military service and work experience when determining whether a candidate meets the requirements of a posted job. Shaw values Diversity & Inclusion. We are an Affirmative Action and Equal Opportunity Employer, Veterans & Disabled.

Shaw Industries is more than a flooring company - we are 20,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. Our ability to supply products and services to residential and commercial markets worldwide depends on a constant look ahead. Through leadership and skills training, opportunities across multiple career paths, and a collaborative team environment, we are preparing our associates for the opportunities and challenges of tomorrow. Headquartered in Dalton, Georgia, Shaw Industries is a wholly owned subsidiary of Berkshire Hathaway, Inc. with $5 billion in sales and representation throughout the US as well as in Australia, Brazil, Canada, Chile, China, France, India, Mexico, Singapore, United Arab Emirates and the United Kingdom.

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