InComm QA Team Lead (Digital & Fulfillment) in Atlanta, Georgia
Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more ator connect with us on,,or.
About This Opportunity
The QA Team Lead oversees the testing activity and is responsible for leading a team of test professionals and coordinating all phases of testing across multiple platforms and software versions. The role includes assuring that timelines are met and that issues are properly escalated. This includes providing feedback on artifacts developed during requirements and analysis phase within projects; preparing test plans and test cases; and performing / leading test execution for both project and support related activities. The ideal candidate must possess strong problem solving and communication skills in addition to having a customer-focused mindset and an understanding of the importance of accountability and attention to detail. This position shall focus primarily on testing of Fulfillment applications, both Digital and Physical, using a Java technology stack, but experience testing on a JBoss, Tomcat, Mule, as well as web application technology stacks is also desirable.
InComm’s Fulfillment Delivery organization focuses on providing InComm Partner’s with turnkey solutions to delivery both Physical and Digital to their end customers. Leveraging its’ own cross-functional team of Business Analysts, Project Management, Architects, Development, Quality Assurance and Support resources, the Fulfillment Delivery team works with our business partners to continually enhance and customize the platform offerings. Using strong Agile methodologies and Continuous Integration/Delivery processes, the team focuses on value add activities, as well as improvements in tools and processes.
Lead QA initiatives includingleading a team of test professionalsand contributing to the testing effort in a hands-on role
Work closely with cross-functional organizations, project teams and clients to develop project schedules, execute test plans and cases and deliver high quality products
Support analysts and engineers by ensuring that test scripts are well documented and that all requirements are met
Ensure that test team follow standardized testing processes and reporting procedures
Respond to scope changes from business stakeholders
Review product/project requirement documents for completeness
Coordinates activities with Project Manager and Core project team
Escalate concerns, issues and risks to the appropriate stakeholders in order to meet project deadlines
Lead efforts toautomate testingwhere possible
Basic programming skillsto create automated test scripts
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
Work closely with the QA Manager to evaluate and enhance QA standards, technologies and approaches
Assist in creating the QA project documentation (e.g. templates for requirements traceability, test plans, cycles, cases, scripts and standardized reports, such as a root-cause bug report and a test execution progress report), and training
Use functional specifications to plan, create, or sign-off on test plans, test cases, and automated test cases.
Defines and tracks quality assurance metricssuch as defects, defect counts, test results and test status.
Participate in training and mentoring other members of the QA staff
Act as a strong advocate for quality in the product/project development process for software
Implement ongoing quality improvement processes and toolsworking with interdepartmental teams
Must have strong relationship building skills and able to establish and maintain positive work relationships with peers, management, key stakeholders and clients
Strong verbal and written communications skills, with an ability to present complex concepts and make them understood at all levels of the organization, both to technical and non-technical team members and stakeholders, etc.
Minimum 5-7 years QA testing experience
Bachelor’s degree in CIS or MIS or equivalent experience
Knowledge of database technologies
Strong knowledge of QA tools including automation and load testing
Solid understanding of the software development lifecycle
Experience in navigating across cross-functional teams
Strong verbal and written communications are critical.
InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier 3