VMware Application Support Engineer in Atlanta, Georgia
As a Applications Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you are a motivated self-starter and self-learner, possess strong customer service and technical analytical skills; and be someone who welcomes challenges.
You will resolve customer’s issues via the telephone, email or Webex session
Regular follow ups with customers with recommendations, updates and action plans.
Bring up issues a timely according to Standard Operating Procedures.
Demonstrate internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Build new knowledgebase articles to bring together new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Required Skills and Experience
Deep understanding of Server PC Architecture
Experience resolving system crashes and hardware related issues
Understanding of modern IT production datacenter, hosting operations and End Users ecosystem.
Desktop operating system configuration, security and optimization.
Experience with desktop virtualization products/solutions
Excellent knowledge of Operating Systems including (Windows 2000, 2003, XP / Linux)
Understanding of computer architectures (server, storage and network)
Experience Solving problems 3rd party application integration
Solid skills fixing complex desktop deployments
Authority level in Microsoft Windows Management
Windows Enterprise Administration
Active Directory and GPO implementation
Sysprep, OS imaging, and automated deployment tools
General Desktop systems management
Terminal Services and RDP
Remote connectivity, Windows networking
Work experience of 5+ Years in Technical domain
Experience in providing voice based Technical Support is a key requirement
Experience in Virtualization & Cloud computing will be preferred
VDI Certification will be an added advantage
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.