Fiserv Sr. Program Manager in Alpharetta, Georgia

Position Description

This is your chance to lead and deliver the best within the Professional Services department at Fiserv. Successful program delivery with predictability and consistency is what sets us a part. You will thrive if your true passion is running the most complex programs with the best teams.

What will you do as a Sr. Program at Fiserv?

In this role you will deliver program outcomes within time, cost, quality and customer satisfaction parameters for Bank Solutions client engagements. The scope of your responsibility includes oversight and management of the program, multiple tracks of work, using various skill-sets, inclusive of program and project managers, ensuring a consistent usage of standard practices. You will also be able to provide leadership, vision, strategic planning and support tactical execution plans. Programs typically cross multiple business areas and third-party entities.

What is Bank Solutions?

Bank Solutions delivers comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but they all help our clients improve customer service and streamline their back-office operations.

Your Responsibilities:

  • Provide a holistic view of the overall program and its respective projects to the organization and all stakeholders

  • Monitor and maintain the integrity of the program

  • Define program governance outlining roles/ responsibilities, decision rights, and clearly defined critical issue path

  • Ensure success criteria is defined upfront to promote alignment and actively manage to expected program outcomes

  • Keep all stakeholders (internal & external) engaged in the program, aligned on expected outcomes and informed throughout the program

  • Serve as a liaison with client and 3rd parties, ensuring alignment and understanding of key dependencies

  • Proactively communicate the program’s progress on an ongoing basis, ensuring visibility with the information and venues to make effective and timely decisions

  • Increase visibility by institutionalizing appropriate “inspection” practices to continuously improve and program delivery and ensure a uniform, enterprise delivery customer experience

Minimum Job Qualifications:

  • Minimum of 10 years of previous senior project or program management and/or relevant consulting experience

  • Experience in project and program management processes and methodologies driving large scale change efforts

  • Experience with matrix management of cross-functional processes and teams both internal and external

Preferred Qualifications:

  • Bachelor degree in Business Administration

  • Project Management Professional (PMP) certification

  • Experience in banking, financial services, and/or software industries

  • Experience with Project Management tools

Additional Skills & Abilities:

  • Ability to build positive relationships and engage multiple levels within an organization

  • Ability to use good judgement in leading others and problem solving

  • Accountability & Dedication

  • Learning Agility

  • Process Adherence

Travel Required: Approximately 20-25% travel within the United States

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a commitment to innovation. At Fiserv, you'll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

/Fiserv is an Equal Opportunity Employer/Disability/Vet/

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.