Ryder System National Inside Account Manager in ALPHARETTA, Georgia

Position Description

The National Inside Account Manager (NIAM) will be responsible for daily client interaction with approximately 200-225 Ryder National Account locations. The NIAM will serve as the primary point of contact for the management of these locations. Their responsibility will be to ensure that the local field operations and rental teams deliver customer support services according to the service level agreement (SLA) and exceed the National Account’s overall expectations. The NIAM will follow the guidance of, and work within the parameters set forth by, the assigned Director of National Accounts (DNA). Responsible to maintain branch-level customer relationships and ensure customer satisfaction as it pertains to all facets of the business: operations, rental, and sales.

Under the direction of the DNA, the NIAM will provide customer support, seek and coordinate issue resolution, obtain necessary resources at the local Ryder branch and National levels, and ensure prompt and effective handling of stated customer concerns. They will also be responsible to probing for and identifying opportunities to sell Ryder products and services within assigned locations, and cultivate new opportunities for business growth.


  • Bachelor's degree in Business, Marketing or equivalent experience required

  • Three (3) years or more experience in successful Account Management or Customer Service

  • Maintains a high degree of professionalism. Demonstrated sales aptitude, assertiveness, persistence and self-motivation

  • Seeks to acquire knowledge in area of specialty

  • Strong verbal and written communication skills

  • Ability to

  • Analyze and solve problems

  • Listen, write, and speak effectively. Inform, explain, and give instructions

  • Build strong customer relationships. Excellent customer persuasion skills

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

  • Excellent knowledge of MS Office: Word, Excel, Outlook (advanced level)

  • Transportation and logistics industry knowledge helpful, but not required (intermediate level) preferred

  • Proficiency in CRM - Salesforce.com (advanced level) preferred


  • Establish ongoing rapport and manage approximately 200-225 assigned small Ryder National Account locations to ensure customer satisfaction and retention

  • Provide customer service functions and resolve customer issues by identifying problems and coordinating resources

  • Document detailed notes related to account activities in Salesforce.com related to customer's needs and concerns

  • Educate the customer and promote ancillary Ryder products/services such as RydeSmart, insurance coverage, fuel services, or other new services as they become available

  • Utilize the customer term-out report to prioritize business growth efforts

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-52541

Category Sales & Marketing

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8263