Description Lend direction as well as a caring attitude. Bring a smile and
your vital knowledge to everyone, every day. Brighten prospects for patients
and your career. Connect with your goals and change lives with Fresenius
Medical Care North America. Here is your opportunity to make profound
connections that make all the difference. As the global leader in dialysis
healthcare, we know what it takes to create strong bonds among patients, their
families, and our team members—and why it matters. Within this positive
environment, those in our care can achieve better outcomes—and professionals
can achieve their most important objectives. Why Join the Fresenius Team?
Passion. Dedication. Knowledge. Motivation. Experience. These are the
impressive qualities you’ll find in the Fresenius Leadership Team. Our
strength in the North American market and extensive global network provide our
employees with the best of both worlds—the friendliness of a local
organization and the stability of a worldwide organization—for diverse
experiences and challenging career opportunities. When you join the Fresenius
Medical Care team, you’ll be welcomed into a company that is built on the
philosophy that our employees are our most important asset. Our career
advantages include the following: Fresenius Medical Care is the nation’s
largest provider of renal care, meeting the needs of more than 135,000
patients at 1,800 clinics throughout the country. Our well-established,
trusted organization fosters a spirit of camaraderie, emphasizing friendly
collaboration, professional support, and career development. Superior
training, UltraCare ® quality control, and certification procedures ensure
your potential to succeed and advance as a professional. Competitive
compensation and exceptional benefits. Outstanding tuition reimbursement
program. Recognized among Fortune’s World’s Most Admired Companies” in 2011.
National Safety Award from CNA insurance companies for 11 consecutive years.
Opportunities to give back by participating in philanthropy and community
outreach programs. Operations Manager Here is a unique chance to build a
satisfying career and realize important goals with a healthcare leader.
Assisting our Director of Operations, the professional we select will provide
management and informational support to an assigned group of dialysis clinics.
This process-oriented, detail-minded individual will analyze quality,
financial, and operational status in order to make recommendations to the
management team on ways to optimize performance. PURPOSE AND SCOPE: Supports
FMCNA’s mission, vision, core values and customer service philosophy as well
as the FMS UltraCare mission, values and standards. Adheres to the FMCNA
Compliance Program, including following all regulatory and FMS policy
requirements. DUTIES / ACTIVITIES : CUSTOMER SERVICE: Responsible for driving
the FMS culture through values and customer service standards. Accountable for
outstanding customer service to all external and internal customers. Develops
and maintains effective relationships through effective and timely
communication. Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES: Under direction of the Director of
Operations provides support, assistance, and information to an assigned group
of clinics to assist and promote efficient and effective operational
functioning of the clinics and programs. Provides data information to the
Clinical Managers regarding the finance, quality and operations performance
indicators on the current scorecard to include but not limited to: Ultrascore,
Primary Quality Indicators, Profit and Loss (P&L;) Statements, Commercial Mix
Improvement, Revenue, Organic/Same Store Growth Opportunity, TAP, Total
Operating Costs (CPT) including medical supplies utilization/efficiency,
Pharmaceutical Utilization (EPO), ancillary management, and EBIT. Provides
analyses and reporting of the finance, quality and operations performance
indicators on the scorecard to the Director Operations. Collects and analyzes
the appropriate data collaborating with the pertinent personnel to verify the
accuracy of the data. Researches, conceptualizes and defines problems to
consider resolution options. Makes recommendations for solutions to Director
Operations. Assists with implementation of solutions as needed. Assists
clinical managers in achieving optimal outcomes of the performance indicators
on the scorecard. Monitors performance to goals providing actionable business
information such as the identification of trends and areas of concern.
Researches anomalies and provides recommendations for process improvements as
needed. Assists with implementation of improvements as needed. Assists with
the collection and organizing of the CQI data to evaluate the CQI process.
Facilitates and drives the clinic CQI processes and reports status to Director
Operations. Attends facility and program CQI meetings as needed. Audits and
analyzes clinical and facility operations processes and documentation making
recommendations for improvement as appropriate. Assists with the collection,
compilation and organization of data such as performance indicators for
interpretation by senior management Conducts billing and various ad hoc
operations audits as needed and collaborates with internal and external
auditors on clinic audits as appropriate. Promotes effective inventory
management and the practice of cost containment strategies through
collaboration with Materials Management department to monitor the appropriate
functioning of the supply chain to ensure the efficient and effective
provision of required supplies and products to facilities. May act as the
clinic Chief Executive Officer as needed Takes a lead role in coordinating
record and database maintenance within the clinics. Monitors and maintains
databases to track Discharges and Commercial Patients. Identifies trends,
identifies and researches issues and concerns, ensuring the appropriate
personnel are notified and that corrective actions are taken in a timely
manner. Acts as the primary liaison regarding OSHA Compliance collaborating
with the corporate Risk Management and Health and Safety department as needed.
Under the direction of the Director Operations, performs regulatory risk
audits per the QAI calendar and other audits including OSHA, and audits to
ensure compliance with all local, state and federal requirements. Ensures
appropriate physical plant maintenance of facilities – collaborating with
clinic and maintenance personnel as appropriate. Monitors and follows through
on facility project maintenance Ensures operating procedures in clinics are in
compliance with all applicable local, state and federal regulations and
company standard operating procedures. Under the direction of the Director
Operations, ensures all FMS business policies, procedures and systems are
implemented by the appropriate personnel in the area including compliance with
ethical business practices. Assists with the research and analysis required
for the development of business strategies. Assists clinic with internal and
external audits acting as the liaison with the company compliance audit and
internal audit departments as needed. Works with external auditors providing
information, answering questions and researching issues as required. Assists
with the hiring and on-boarding of all clinic staff. Supports HR processes and
audits as appropriate – including but not limited to employee file
maintenance, pre-hire checks, and the tracking of training requirements.
Tracks and analyzes commercial growth/mix. Identifies trends and researches
issues and concerns, ensuring the appropriate personnel are notified and that
actions are taken in a timely manner. Maintains current knowledge of software
applications, reports and other tools to effectively provide operations
support to the clinic group. Develops and implements new techniques for
operations analysis and solutions as appropriate. Develops best practice
solutions for performance. Performs special projects and ad hoc analyses are
requested by division management. Other duties as assigned. PHYSICAL DEMANDS
AND WORKING CONDITIONS: The physical demands and work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. Day to day work includes desk and personal computer
work and interaction with patients, facility staff and physicians. The
position requires travel between assigned facilities and various locations
within the community. Travel to regional, Business Unit and Corporate meetings
may be required. The work environment is characteristic of a health care
facility with air temperature control and moderate noise levels. May be
exposed to infectious and contagious diseases/materials. EDUCATION: Bachelors’
degree required with concentration in Business or Healthcare management ,or
Clinical Manager with demonstrated management capabilities, or RN with a
business degree. EXPERIENCE AND REQUIRED SKILLS: 3-5 years business or
management experience in a healthcare program Demonstrated understanding of
financial theories and principles required. Financial modeling experience a
plus. Excellent organizational and prioritization skills. Excellent computer
skills with proficiency in Microsoft and SAP software applications. Excellent
interpersonal and communication skills – oral and written. Able to work in a
fast paced environment. Attention to detail and accuracy required. Process
oriented