Georgia Employer CALL CENTER SPECIALIST in Duluth, Georgia
Job Title:Call Center Specialist - Duluth, GAJob Description:Global Corporation seeking Call Center Specialist for their Duluth, GA location! Location: Duluth, GA 30097 Hours: 8:00am-5:00pm Mon-Friday Pay Rate: $11.50 per hour Position Description Call Center Specialist handles inquiries and calls from external and internal customers on daily basis. Logs inquiries into Prospect System to establish tracking for future calls and ensures adequate documentation of the call for global access on a daily basis. Updates/changes basic customer account information on a daily basis. Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis. Handles customer billing and invoicing inquiries on a daily basis. Works along side the assigned Customer Interaction Team Specialist to ensure proper handling of customer inquiries on a daily basis. Resolves open inquiries within the established timeframes through decision-making and coordination with other departments. Quickly and accurately routes requests requiring more than 15 minutes to the appropriate department. Backs up department team members as needed. Performs other duties as assigned. Qualifications: Must have excellent customer service and communication skills. Must have working knowledge of systems, tools and applications. Must have the ability to review and understand instructions. Must have the ability to multi-task. Possesses a professional demeanor and positive attitude. Possesses computer proficiency in data entry and possesses basic math skills. Possesses the ability to analyze and resolve 70% of customer inquiries within the 10-15 minute department standard. High school diploma or GED is required. Requires 1 year of Call Center experience and excellent communication skills SEND YOUR RESUME TODAY!About Advantage ResourcingAt Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.