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Title: Proj Prog Mgmt Sr Analyst- Dell SecureWorks
Dell SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, Dell SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008, 2009, 2011 & 2012.
We are currently seeking a Information Security Project Manager for our Atlanta office:
The Senior Analyst position is a role with high visibility and significant responsibility for the deployment of managed security services to new and existing Dell SecureWorks customers. The SA is responsible for providing end-to-end cross-discipline leadership throughout the MSS Service Deployment lifecycle, and coordinating with various groups within the MSS business unit to ensure on-time and successful project deployments with a high degree of customer satisfaction, in accordance with Dell SecureWorks MSS’s defined deployment processes. The senior analyst manages each aspect of the service deployment project including project initiation, solution design, provisioning, service activation and transition to ongoing service delivery. The deployments that the senior analyst manages are large scale with significant tactical, financial or strategic implications for Dell SecureWorks.
Essential Duties & Responsibilities
Provide revenue-related projections on an on
Manage multiple customer deployments simultaneously, juggling activities and priorities accordingly.
going basis based on varying degrees of completion of the deployments.
Facilitate decision making with customer stakeholders, balancing the needs of different constituencies and facilitating consensus in the customer’s organization.
Identify, prioritize, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the customer.
Define and manage critical success factors in conjunction with the customer.
Communicate ongoing status and issues to the customer and escalate critical conditions to internal Dell SecureWorks management.
Create and manage overall project plans for customer deployments.
Coordinate and manage project schedules, meetings, and other related project activities.
Proactively ensure successful completion of all owned implementation related projects.
Be a key contributor of continuous improvement of PM best practices, using innovative ideas to increase effectiveness and efficiency of the Deployment team.
Exemplify excellent Customer service delivery by ensuring all Customer needs are being addressed and regular communication and feedback is occurring.
Support Dell SecureWorks sales, contracts and billing, and Secure Operation Center (SOC) teams by completing project, service, and process related requests.
Knowledge, Skills, & Abilities
Ability to learn the defined implementation process and execute accordingly.
Ability to manage time and balance priorities in order to progress through concurrent projects.
Ability to work independently or as part of a collaborative team.
Posses a vested interest in the success of assigned projects.
Strong familiarity with project planning concepts.
High-level proficiency with MS Excel, Word, Outlook, and Project.
Easily adapt to various applications and tools utilized by Customer Implementation Services.
Education and Experience:
Preference will be given to PMP/PMI similarly credentialed candidates
Min. Bachelor’s degree from 4-year college/university
3 years project management experience
Excellent written, verbal communication skills
Strong MS Excel, Word, PowerPoint skills