Georgia Employer NATIONAL ACCOUNT COORDINATOR in Atlanta, Georgia
National Account CoordinatorORR Corporation formed from the trunk of Clark Orr Sr.'s car when he began selling safety equipment almost 70 years ago. The company has since expanded, now encompassing ORR Safety, ORR Protection and Inspection Logic. We support 500 employees across 28 locations nationwide but we still maintain the principles of safety, family and integrity, we were built on.At ORR, we're dedicated to providing protection for people, property and the environment. Read more about our company culture https://www.orrcorp.com/about-us.JOB SUMMARYThe National Account Coordinator provides personalized customer service to national accounts for the ORR Protection team. This role oversees a portfolio of fire detection/suppression systems at mission critical facilities nationwide to ensure that fire system inspections are completed according to industry standards.ESSENTIAL DUTIES AND RESPONSIBILITIESAll team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.Enter job, set-up job folder (separate folder will be set-up if an OPS is performing the work).Track design process.Send drawings to subcontractor for pricing.Receive quote from subcontractor for installation.Get approval from Operations Manager on subcontractor price.Issue purchase order to subcontractor.Contact customer and induce National Account Coordinator.Confirm Schedule with customer.Issue a material requisition.Track parts to the job.Get acknowledgement that parts were received by subcontractor.Communicate with subcontractor to track the installation and communicate back to NAC.May be involved with the coordination of start-up activities.Coordinate end use final commissioning and training.Submittal of final documentation, as-built drawings and O&M manuals.Invoice the customer per contract terms.Send customer project survey and forward results obtained to Quality Manager.Track account receivables.NAC will enter the job into accounting information systemNAC will set up Master Service Folder & Field Service Folder when applicableCoordination of pricing and schedule (will be done by either NAC or AM)Coordination of OPS staff or subcontractor to perform work with customerIssue purchase order for subcontract workIssue material requisition for partsTrack parts to insure timely delivery to coincide with service scheduleAdvise OPS office or subcontractor of parts statusCoordinate timely receipt of Maintenance Inspection Reports from either OPS office or subcontractorGet pricing to repair discrepancies noted and advise customer of costInvoice for service to customerSend service letter along with quotation to repair any discrepancies noted during inspectionSend customer service survey and forward the results obtained to Quality ManagerTrack renewals statusTrack account receivablesTrack "service due" and print monthly reports showing upcoming accounts dueProvide purchasing support for the National Account Region including reviewing material requisitions for clarity and completeness, and signature authorization. After review processing the material requisition as required to stimulate an inventory move or a purchase order with the approved vendor, supplier or subcontractor. Communicate orders to vendors, suppliers and subcontractors.Maintain filing systems for National Account Region including: Install job, Service jobs, purchasing and other files.Prepare correspondence to customers as required to support, project, s... For full info follow application link.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.