ATOS IT Services & Solutions, Inc. Job Details in ATLANTA, Georgia
Job DetailsDeskside Support Technician
US - GEORGIA - ATLANTA, US - GEORGIA, USA
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US - GEORGIA
US - GEORGIA - ATLANTA
Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers a variety of services including: Business & Platform Solutions, Infrastructure & Data Management, Technology Transformation Services, BPO, Cloud and Big Data & Cyber Security. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Healthcare, Manufacturing, Media, Utilities, Public Sector, Technology, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.
Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.
For more information, please see the Atos corporate web site: www.atos.net.
Atos has an Affirmative Action Plan in place and is an
Equal Opportunity Employer: disability/veteran
Deskside support personnel must provide a broad and in-depth working knowledge of information technology products and services. They are required to assist in complex assignments and assist staff in the application of technical concepts, practices and procedures. This tech supplies support to many departments, many times on a high level, and works with clients over the phone and onsite to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
Ensures that customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards. Must have outstanding customber service skills.
Well versed in Windows 7 o/s installation, configuration and troubleshooting.
Experience with java troubleshooting.
Experience with Bitlocker configuration.
Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
Experience with SCCM installation.
Maintains daily tickets and reports to ensure the highest service levels are maintained.
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