Georgia Employer EXPORT CUSTOMER SERVICE ANALYST - 732650 in Alpharetta, Georgia

Job Description SummaryThis position reports to a Customer Care Leader and works as part of a team to support a customer base (regional / products). The incumbent receives direction on sourcing and product availability issues from various mill and staff planners. The position will process orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient manner. The incumbent will utilize supply chain, customer, regulatory, and systems knowledge to facilitate the resolving of problems encountered within the order management and fulfillment process. The incumbent is expected to drive improvements and team effectiveness in the order management and supply chain processes.Job DescriptionResponsibilities:Receive orders to be shipped from North American distribution centers and process them in SAP in an efficient, timely, and accurate manner. Determine stock code availability and verify pricing. Configure customer orders (building containers) to best optimize equipment utilization and minimize distribution costs.Identify and implement plans, in conjunction with Staff Planning, plants, and distribution centers to establish ship date and location that best meets customer requirements. Along with International Transportation, monitor SAP system and Freight Forwarder tracking tool orders to ensure shipment on a timely basis to meet customer needs. Develop, analyze, and implement cost reduction strategies for the international business teams. Ensure all required documentation is provided to the customer, and maintain customer records. Act as a focal point for all customer inquiries/issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with necessary Halyard teams to resolve issues. Prepare order status reports for customers as appropriate. Investigate and resolve all international sales adjustments. Issue credits and debits for shipment, price, and other discrepancies. Process debits and credits to customer A/R accounts.Coordinate all requirements for customer damage claims, including obtaining the necessary documentation, photos, and product destruction verifications, and working with CTT to ensure proper credit is received from our carriers. Develop and promote interpersonal relationships with the purpose of building a team. Demonstrate a willingness to listen; to be open to new ideas; to support the decisions of the team; to trust others; to provide encouragement; to recognize contributions of other team members; and to display a sense of empathy and understanding. By employing the Quality Management Process, demonstrate a customer/end-user focus, staying close to customers (internal and external) and determining their needs. Commit to meeting these needs and continually strive to improve. Establish and maintain internal control within the area of responsibility as required by CFI 07-01, and the Health Care Internal Control Plan. Communicate fully with superiors, subordinates, and others who have a need to know. Be informative without being obtrusive or vexatious. Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; and clear, yet responsive. Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results. Qualifications:Bachelors degree highly preferred in International Business and/ or Logistics1-3 years of experience in a Logistics or Customer Service function in a non-retail environment.Understanding of International Logistics Intermediate analytical capability and Microsoft Excel data management skills Strong written and verbal communication skillsAble to build sustainable relationships (internal and external)Working knowledge International Trade concepts, i.e. INCOTERMS (preferred)Additional language skill highly preferredSAP exp